Our Policies
Refund and return policy
Refund Policy
• If you have made an advance payment, you are eligible for a full refund before the work begins.
•However, once the work has started, we are unable to offer a refund.
Return Policy
To ensure a smooth return process, please follow these conditions:
•The item must be unused and in the same condition as when you received it.
•A receipt or proof of purchase is required for verification.
•The item must be sent back to us for inspection before processing the return.
Partial Refunds
In some cases, only a partial refund may be granted. This applies to:
•Items that are not in their original condition.
•Items that are damaged or have missing parts, and the issue is not due to our error.
•Items that are returned more than 30 days after delivery.
If you have any questions regarding refunds or returns, feel free to contact Naina Padaki at email: [email protected]
Terms & Conditions
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.vYou agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
For any questions or concerns about this terms and conditions, please contact Naina Padaki at email: [email protected]
Privacy Policy
At True Assist Tech, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (https://www.trueassistech.com/). By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal information:
a. Information You Provide to Us:
- Name, email address, phone number, and postal address.
- Any details you provide when contacting us, subscribing to newsletters, or requesting services.
b. Automatically Collected Information:
- IP address, device type, browser information, and access times.
- Pages viewed, time spent on our website, and interaction data collected via cookies.
c. Information from Third Parties:
- Data received from service providers or business partners to improve user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, improve, and personalize our products and services.
- To process transactions and fulfill service requests.
- To communicate updates, promotional offers, and customer support.
- To analyze website usage and improve website functionality.
- To comply with legal obligations and ensure website security.
3. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data in the following situations:
- With trusted third-party service providers who assist in website operations, marketing, and analytics.
- To comply with legal obligations, including court orders or regulatory requirements.
- In case of business transfers, such as mergers, acquisitions, or asset sales.
4. Security Measures
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online platform can be completely secure, and we encourage users to take precautions when sharing information online.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You may request access to your data or corrections to inaccurate information.
- Opt-out of Marketing: You can unsubscribe from promotional emails at any time.
- Data Deletion: You may request the deletion of your personal data, subject to legal requirements.
To exercise your rights, contact us at [email protected]
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage users to review their policies.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date. We encourage users to review this policy regularly.
9. Contact Us
For any questions or concerns about this Privacy Policy, please contact Naina Padaki at email: [email protected]
Last Updated: March 3, 2025
